FAQs

Find answers to common questions about Owl Teaching's online tutoring clubs for children. Have a question we haven’t covered? Get in touch and we’ll help.

Getting Started

When can my child start?

Your child’s membership starts as soon as we receive the monthly payment.

When and how do I pay for lessons?

Club fees are paid monthly in advance, due on the 1st of each month. Payments are made by bank transfer by parents. We do not process payments ourselves, so please ensure the transfer is completed on time to secure your child’s place.

Late or missed payment

If payment is not received by the 1st, your child’s place may not be guaranteed until the payment is received. Please contact us promptly if you experience any difficulties with payment.

Lessons and clubs

What does my child get from each lesson?

Each lesson is focused entirely on learning. Children receive engaging, structured activities designed to build skills and confidence. You can learn more by visiting the club page your child is interested in: reading, writing, comprehension and SPaG.

Why are lessons held weekly?

We run lessons every week to help children make consistent progress and build momentum. Continuous learning allows children to consolidate skills and grow in confidence, rather than starting and stopping each term.

Is 25 minutes enough?

Yes! Research shows that children learn best in short, focused lessons. Each 25-minute lesson is carefully structured to make meaningful progress without overwhelming your child.

Can my child enrol in another club?

Yes. You would need to pay for each club your child is enrolled in. We do not offer discounts for multiple clubs or sibling memberships, as our fees are already very competitively priced.

Group sizes

Our clubs are designed to give children meaningful support. Most clubs have no strict group limit, as students work at their own pace and receive personalised feedback on submitted work, with opportunities to ask questions during lessons and when submitting tasks.

Reading Club is the only exception: groups are kept small to allow focused attention during live lessons, but there is no submitted work or feedback element for reading.

Attendance and participation

Where do lessons take place?

All lessons take place online via Zoom, making it easy for children to attend from home and convenient for parents.

What if my child can’t attend?

We believe continuous weekly lessons help children build momentum and make steady progress, which is why we don’t schedule “holiday weeks off.” That said, we completely understand that families sometimes need to take time away. If your child can’t attend a lesson, we’ll send the homework for that week (where applicable) so it can be completed and marked at home. This way, your child can keep up without missing a beat. While we don’t offer refunds for missed lessons, we’re committed to helping your child stay on track.

What should my child bring to lessons?

Children should arrive on time with paper and pen, as lessons are designed to be focused and productive. Refunds are not provided for missed lessons.

Cancellations and changes

Cancelling club membership

To cancel your child’s membership, please email us and wait for a reply confirming we have received it. Your child can continue attending lessons until the end of the month you have already paid for. After that month, no further payments will be taken.

If we cancel a lesson

On rare occasions, we may need to cancel a lesson due to unforeseen issues. We’ll notify you as soon as possible and offer an alternative date and time for the lesson.